Returns/Exchange Policy

Please note: 

  1. All returns and exchanges will include a $5.99 processing fee
  2. We allow one return or exchange per order.

 

International Orders

International orders are eligible for returns only. Exchanges are not available for international orders. We do not provide return shipping labels for international customers.

 

How to Start a Return or Exchange

  • Visit our Returns Center.
  • Enter your order number and email address to begin.
  • Follow the instructions and select the items you wish to return or exchange.
  • Once your request is approved, you’ll receive a confirmation email with shipping guidelines and your return label (for U.S. orders).

 

What Items Are Eligible for Return or Exchange?

  1. Must be within 30 days of delivery.
  2. Must be unused, unwashed, and in resellable condition.
  3. Must be in the original packaging with tags attached. 
  • Items received without tags, washed, or worn will not be accepted and will be returned to the customer without a refund or exchange.
  • Items received without original packaging (i.e. missing canvas bags) will be issued a partial refund and are ineligible for a full refund. 

 

Non-Returnable or Non-Exchangeable Items

The following items are final sale and cannot be returned or exchanged:

  • Gift cards
  • Mystery boxes
  • Swimwear
  • Underwear
  • Items previously returned or exchanged
  • Final sale items from the outlet section

 

Refund Options

  • Refund to the original payment method
  • Refund to store credit

 

Shipping Your Return

Once your return request is approved, you’ll receive an email with your RMA number and shipping label. Please follow the included instructions to complete your return. If you don’t see this email, check your spam folder.

 

Refund Timeline

After your return is received and inspected, you’ll receive an email confirming approval or rejection. Approved refunds are processed within 5–7 business days.

 

Warranty

All Flag Nor Fail bags include a 1-year limited warranty covering manufacturing defects (not normal wear and tear). To file a claim, please contact customerservice@flagnorfail.com.

 

Questions?

If you have any questions about your return, exchange, or refund, please reach out to us at customerservice@flagnorfail.com.